Time To Pet link
MEET 'N GREET

Our initial first meeting is free of charge. We will schedule a date & time for me to come to your house, meet you & your pets, go over care instructions, and grab a set of keys (2 copies please). Note: If you require an additional meeting in the future, or additional key pickup or dropoff, it will be subject to a $15 visit charge (to cover the cost of our sitters' time & gas).


KEYS

At our meet 'n greet, please have 2 key copies ready (and tested). We usually have 2 sitters assigned to each client's house, so it's helpful to have 2 keys so we don't have to share. It also serves as a backup should something happen to the 1st key (it's rare, but we have had keys break before!). Keys are labeled with your pet names only, and a 2-3 digit # for my reference. Tags will have no identifying info such as your last name or address. 


SERVICE AREA

Our service area covers downtown and east Spartanburg (see map). 

As of 2018, we no longer take new clients in Boiling Springs, but will continue to care for our current ones. 





















SCHEDULING

All scheduling should be done through the Time To Pet software or app.  Weekends, holidays, and summers fill up quickly, so please book early!

I prefer not to charge late booking or cancellation fees as I am more than happy to help in emergency situations (ie, illness/death in the family, delayed flights, schedule changes at work, etc).  But please be considerate of others and cancel as early as possible so someone else can use your spot. Scheduling early also allows the other sitters & I the ability to schedule time with our own families too -- which is a much appreciated luxury! :)


See "RATES/SERVICES" page for more detailed info on late booking & cancellation fees.


HOURS

Our normal hours for pet visits are from 8am through 9pm daily (including weekends & holidays). On our busiest days, we may start as early as 7am when necessary to fit everyone in, but if you need anything outside of those hours, please consider booking an overnight visit. I will also only respond to emails and text messages within these business hours (my phone will be in silent mode outside of those hours).


COMMUNICATION

The best way to contact me is either via text (574) 286-4758 – or email at hubcitypets@gmail.com. You are also welcome to send messages via Time To Pet.

If it is an emergency, please text or call –  otherwise, please note that I try not to answer phone calls while I am working so that everyone's furkids get my full attention. :) It is also helpful for me to have communication in writing so that I can refer back to it later. For non-emergencies, leave a message and you will receive a reply from me within 48 hours.


COST
Fees are per visit. All families are different, and it depends on your pet(s)' individual needs. Dogs typically require 2-4 visits a day; while cats may only need 1-2 visits a day (or even 1 every other day). See the RATES/SERVICES page for more details. I do not offer discounts except for residents of Eden Terrace (assisted living) as I do donate my time to help out the community in other ways, and cannot afford to do more.  (see CHARITY WORK).

PAYMENT

Payment is due at the time of service. For daily/weekly visits, please pay at the beginning of the week. For vacation care, please leave payment at our first visit (or prepay via Venmo or Zelle). We accept the following payment methods:
     Check:    Jamie's Petsitting (or Jamie Marfurt)
     Venmo:   hubcitypets
     Zelle:      574-286-4785
         CASH   (not preferred if possible)

NOTE:if you would like to pay via credit card, please sign up for a Venmo account and you can use a card through their service.


ADDITIONAL SITTERS
I have other sitters helping me, all covered under my pet sitting insurance. They are very responsible and work from the same care notes that I have on your pets (from our meet 'n greet). While I do a lot of visits myself, having multiple sitters is beneficial for being able to cover the busy summer & holiday seasons, as well as having backup in case of emergencies or illness (not to mention, it gives me a day off once in awhile!) It took me many months of interviews & trial periods with my own dogs, to choose awesome sitters whom I fully trust to contract with. So rest assured, your pets are receiving the same quality care they deserve from all of our sitters. Please visit the Sitters page to read more about your sitters.

PHOTOS

I love taking photos of your fur kids! I also post them daily on my Facebook page. If for some reason you do not wish to have photos of your pets posted online, please just let me know at our initial meeting. I do my best to make sure there are no personal items/photos in the background of the photos, as well as anything embarrassing such as dirty laundry or other messes! lol No judgement from us – EVER – but we will be respectful and not include anything you may find "embarrassing" in public photos.


SERVICES I DO NOT OFFER

1) BOARDING: I am unable to take pets into my ownhome. I have several rescue dogs, and it takes months to introduce a new dog into our home, so "boarding" is just not feasible. We only offer visits in your home. I also truly believe that most pets are much more comfortable in their own home anyways, and it is safer for all pets involved.

2) DOG TRAINING: I am very dog savvy and happy to help reinforce any training you are doing at home during my visits, but I am not a professional dog trainer. I would be happy to refer you to a professional trainer – just ask!

3) DOG "BABYSITTING": We only offer short & long visits. Unfortunately, we are not able to sit at a dog's home for hours at a time (except in the case of overnight visits). Our longest visit type (other than overnights) is 30 minutes long.

 IN-HOME PET SITTING   •   DOG WALKING   •   CATS, DOGS, RODENTS, FISH, & REPTILES   •   HOUSE SITTING (MAIL, LIGHTS, PLANTS, TRASH, ETC)   •   REFERENCES UPON REQUEST