IN-HOME PET SITTING   •   DOG WALKING   •   CATS, DOGS, RODENTS, FISH, & REPTILES   •   HOUSE SITTING (MAIL, LIGHTS, PLANTS, TRASH, ETC)   •   REFERENCES UPON REQUEST

MEET 'N GREET

Our initial first meeting is free of charge. We will schedule a date & time for me to come to your house, meet you & your pets, go over care instructions, and grab a set of keys (2 copies please). Note: If you require an additional meeting(s) in the future, each one will be subject to a $15 visit charge.


KEYS

At our meet 'n greet, please have 2 key copies ready (and tested). We usually have 2 sitters assigned to each client's house, so it's helpful to have 2 keys so we don't have to share. It also serves as a backup should something happen to the 1st key (it's rare, but we have had keys break before!). Keys are labeled with your pet names only, and a random 3 digit # for our reference only. Tags will have no identifying info such as your last name or address. Note: clients who only provide us with 1 key at the meet 'n greet will be charged a $5 key fee for us to make the 2nd copy. Charge will be reflected on your first invoice.


SERVICE AREA

Our service area covers east Spartanburg only (scroll to the bottom of this page to see a full service area map). Unfortunately, we just do not have the time or resources to take on clients outside of this area. If you are outside of this service area, please feel free to email me for a referral to another trusted local sitter.

SCHEDULING

All scheduling should be done through the Time To Pet (TTP) web portal or TTP app.  Weekends, holidays, and summers fill up quickly, so please book early! Please note that services are not confirmed until you receive a confirmation email stating that services have been approved. Note: I reserve the right to refuse service if we are full and/or adequate notice has not been provided. Exceptions will be made for emergency situations only (ie, illness/death in the family, etc)

Please be considerate of others and make any cancellations as early as possible so someone else can use your spot. Scheduling early also allows the other sitters & I the ability to schedule time with our own families too – which is a much appreciated luxury! :)


See "RATES/SERVICES" page for more detailed info on late booking & cancellation fees.


HOURS

Our normal hours for pet visits are from 8am through 9pm daily (including weekends & holidays). On our busiest days, we may start as early as 7am when necessary to fit everyone in, but if you need anything outside of those hours, please consider booking an overnight visit. I will also only respond to emails and text messages within these business hours (my phone will be in silent mode from 9pm through 8am).


COMMUNICATION

All communication with your sitters should be done through the TTP app. This means sitters & clients are seeing the same information, text messages are not getting lost, and time-sensitive information is being delivered to the appropriate/scheduled sitter (without Jamie having to be the middle-messenger).

For sensitive messages that you do not wish sitters to see, you may contact Jamie privately via text (574) 286-4758 – or email at hubcitypets@gmail.com or use the "private" tab in the Conversation feed on TTP (only I will see these messages). 

If it is an emergency, you may text or call –  otherwise, please note that I try not to answer phone calls while I am working so that everyone's furkids get my full attention.


COST
Fees are per visit. All families are different, and it depends on your pet(s)' individual needs. Dogs typically require 2-4 visits a day; while cats may only need 1-2 visits a day (or even 1 every other day). See the RATES/SERVICES page for more details. I do not offer discounts other than for the residents at Eden Terrace (assisted living) and for feral cat colonies. I donate my time to help our community in other ways and unfortunately cannot afford to do more.  (see CHARITY WORK).

PAYMENT

Payment is due on the last date of your upcoming service. You will receive an invoice via TTP with a due date listed in the upper left corner. For weekly/daily clients, you may choose to pay either weekly, biweekly, or monthly.  Many clients find it easiest to pre-pay; any credits will be automatically saved & applied to future service dates.

The preferred payment method is through Time To Pet (credit card or ACH). Alternatively, checks will be accepted upon request.  NO CASH PAYMENTS PLEASE.

Note: any tips made on your invoice will be automatically applied to the appropriate sitter(s) that were assigned to your house.


YOUR SITTERS
I have several sitters helping me, all covered under my pet sitting insurance. They are responsible, detail-oriented, and work from the same care notes that I have for your animals (stored in a secure, private app). Having multiple sitters is beneficial in being able to serve more clients, as well as having backup in case of emergencies or illness. It takes me many months of interviews, ride-alongs, and trial periods with my own dogs, to choose awesome sitters whom I fully trust to contract with. So rest assured, your pets are receiving the same quality care they deserve from all of our sitters. Please visit the Sitters page to read more about your sitters. Note: Jamie & Anna are your "lead" sitters, and one of us will be assigned to each vacation care booking.

PHOTOS

We love taking photos of your fur kids! We also post them daily on our Facebook page. If for any reason you do not wish to have photos of your pets posted online, please just let me know at our initial meeting. I do my best to make sure there are no personal items or identifying photos in the background, as well as anything embarrassing such as dirty laundry or other messes! lol No judgement from us – EVER – but we will be respectful and not include anything you may find "embarrassing" in public photos.


SERVICES WE DO NOT OFFER

1) BOARDING: I am unable to take pets into my ownhome. I have several rescue dogs, and it takes months to introduce a new dog into our home, so "boarding" is just not feasible. We only offer visits in your home. I also truly believe that most pets are much more comfortable in their own home anyways, and it is safer for all pets involved.

2) DOG TRAINING: we are dog savvy and happy to help reinforce any training you are doing at home during our visits, but we are not professional dog trainers. I would be happy to refer you to a professional trainer – just ask!

3) DOG "BABYSITTING": We only offer short & long visits. Unfortunately, we are not able to sit at a dog's home for hours at a time (except in the case of overnight visits). Our longest visit type (other than overnights) is 30 minutes long.

Time To Pet link